Frequently Asked Questions

Is Broadband Q Wireless available in my area?

Yes, we cover every state in the Continental US as well as Hawaii and Puerto Rico.

How does wireless technology work?

Wireless technologies differ from wired technologies in that they do not rely on twisted pair wires, coaxial cables, or optical fiber as a medium for transporting signals. Instead, they transmit radio-frequency (RF) signals - a form of electromagnetic energy - through the atmosphere to equipment that is tuned to receive those signals for wireless hotspots.

Will I have to sign a contract?

No we do not require a contract for our wireless Internet plans. Customers can cancel services with a 30 day notice.

What is required to start our Money back 10 day trial?

In order to start your money back trial you need a $199.00 equipment activation your first month of service and $20.00 shipping fee.

What equipment is a provided?

Broadband Q Wireless provides a commercial grade enterprise multiport wireless router and modem, along with (2) MHz Wi-Fi antennas and (2) 5.0 MHz high gain network antennas. Equipment includes a 2 year warranty. Equipment is fully provisioned for plug and play.

Can I use the service for streaming and gaming?

Yes our service will provide the best solutions for gaming and streaming all multimedia to include video conferencing and skype. Offering low latency and fast upload and download speeds.

Is Broadband Q Wireless VPN compatible?

Yes our service is perfect for VPN connectivity and approved and endorsed by many IT persons everywhere. After authenticating by entering your username and password, you should be able to access your VPN or corporate network by running your VPN software or client. This is typically located on your computer desktop or in the network connections folder (if you are using Windows). Once your VPN is established, you can access your corporate network or email as you would if you were in the office

Is this cellular technology?

Yes. 4G LTE technology for wireless internet.

What software do I need to use this service?

You need to be running either Windows 2000, XP, 98SE or Mac OS X as your operating system. The version of internet browser you need depends on your equipment and operating system for wired and wireless installations, as indicated below: For Windows, Microsoft Internet Explorer 4.01 SP2 or higher, Netscape Navigator 4.7 or higher, and Firefox. For Macintosh: Microsoft Internet Explorer 5.1 or higher and Netscape Navigator 4.7 or higher.

Can I access web-based email (such as Hotmail) with this service?

Yes. Make sure that you have entered your username and password to log into the service. Then enter the URL of your email server into your web browser to access your email.

Can I receive POP/SMTP-based email (such as MS Outlook Express) with this service?

Yes. Make sure that you have entered your username and password to log into the service. Then open your email application, and your email should download as usual.

Can I send POP/SMTP-based email with this service?

At most locations, our service will automatically route your outgoing email for you. There is usually no need to change your mail setting to send outgoing email messages. Make sure that you have entered your username and password to log into the service. Then open your email application and your email should send as usual. If you cannot send email, try changing your outbound SMTP server to omail.authdirect.com.

Can I access my VPN or corporate network with this service? How?

Yes. After authenticating by entering your username and password, you should be able to access your VPN or corporate network by running your VPN software or client. This is typically located on your computer desktop or in the network connections folder (if you are using Windows). Once your VPN is established, you can access your corporate network or email as you would if you were in the office. In some unique cases you will not be able to connect to a VPN from this service.

Is the connection secure?

Security is an important topic and we've done many things to provide for a secure experience. However, you should always use caution whenever accessing the internet if available, use your VPN software to encrypt all your traffic to and from your computer.

Who is responsible for this service?

National Wireless Carriers, focus on public Internet service, provides this service.

Where can I call for help?

Our customer support is available every day 24 hours a day. Please call 800 408-6820

What should I do to get started?

You can call us at (800) 408-6820